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Refund Policy

Refund Policy for Gracefully Untamed Boutique LLC

Last Updated: May 27, 2025

Your satisfaction is our priority at Gracefully Untamed Boutique LLC. We want you to love your purchase, but if you need to return an item, we're here to help. Please review our refund policy below.

1. Our 30-Day Return Window

You have 30 calendar days from the date you receive your order to initiate a return for eligible items.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • Unused and Unworn: The item must be in its original, unused, and unworn condition.

  • Original State: It must be unwashed, free of any odors (like smoke or perfume), and free of pet hair or any other signs of wear or damage.

  • Packaging and Tags: The item must be returned in its original packaging with all original tags still attached.

3. Non-Returnable Items

Certain items are not eligible for return or refund:

  • Custom/Personalized Items: Products that have been custom-made or personalized specifically for you.

  • Digital Products: Any digital downloads or services.

  • Sale Items: Items purchased during a sale or promotion are considered final sale and cannot be returned or refunded.

4. Initiating a Return

To initiate a return for an eligible item, please follow these steps:

  1. Email Us First: Send an email to support@gracefullyuntamedboutiquellc.com.

  2. Provide Details: In your email, please include your order number, your full name, the reason for your return, and if the item is damaged or defective, please attach photos showing the issue.

  3. Return Label: Once your return request is approved, we will provide you with a free return shipping label via email for eligible items.

5. Return Shipping

For eligible returns, we will cover the cost of return shipping by providing you with a pre-paid return label. You are responsible for securely packaging the item for its return journey.

6. Refunds

Once we receive your returned item and confirm that it meets our eligibility criteria, we will process your refund.

  • Processing Time: Refunds will be processed within 5-7 business days of us receiving the returned item.

  • Refund Method: All refunds will be issued back to the original payment method used for the purchase. Please note that it may take additional time for the refund to appear on your bank statement or credit card account, depending on your financial institution's policies.

7. Exchanges

We are happy to offer exchanges for eligible items.

  • Exchange Process: If you wish to exchange an item, please follow the same return initiation process described in Section 4. Once we receive your original item back and confirm it meets our eligibility criteria, we will then ship your requested exchange item.

8. Damaged or Defective Items

If you receive an item that is damaged due to shipping or appears to have a manufacturing defect, please contact us immediately at support@gracefullyuntamedboutiquellc.com.

  • Reporting: Include your order number, name, a description of the damage/defect, and clear photos of the issue.

  • Resolution: We will investigate the matter and work with you to find a satisfactory solution, which may include a replacement or refund, at no additional cost to you.

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